Surendra Sharma

Surendra Sharma

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Wednesday, March 22, 2017

Failed to perform MaxMind lookup

In our CD server we are recelving lots of log errors related with MaxMind lookups as
ManagedPoolThread #17 00:37:24 ERROR Failed to perform MaxMind lookup
ManagedPoolThread #17 00:37:24 ERROR Failed to perform GeoIp lookup for
Exception: Sitecore.Analytics.Lookups.CannotParseResponseException
Message: Unexpected format. Cannot parse the MaxMind response for IP address:
Source: Sitecore.Analytics
   at Sitecore.Analytics.Lookups.MaxMindProvider.GetInformationByIp(String ip)
   at Sitecore.Analytics.Lookups.GeoIpManager.GetDataFromLookupProvider(GeoIpHandle geoIpHandle)

We want to stop this MaxMind lookup functionality as we are not using this in our project.


We can disable MaxMind lookup operation by editing “Sitecore.Analytics.config” file and by making “false” entry to “Analytics.PerformLookup” key as

      Determines if this server performs the lookups (DNS and URLs). Only one server should be responsible for performning the lookup.
      Default: true
<setting name="Analytics.PerformLookup" value="false" />

After this change we didn’t find any MaxMind related errors in Sitecore log file.

I hope you like this Sitecore tip. Stay tuned for more Sitecore related articles.

Till that happy Sitecoring :)
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